Returns and Refunds
Returns & Refunds Policy
🌿 Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return:
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Items must be unused, unworn, and in their original condition
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Items must be returned in their original packaging
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Proof of purchase (order number or receipt) is required
Non-Returnable Items
For hygiene and safety reasons, the following items are non-refundable:
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Personal care or wellness products once opened or used
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Final sale or clearance items
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Gift cards
If you’re unsure whether your item qualifies, please contact us before returning it.
How to Start a Return
To initiate a return, please email us at:
Include:
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Your order number
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The reason for your return
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Photos (if the item arrived damaged or defective)
Returns sent without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
We recommend using a trackable shipping method, as Logvi is not responsible for lost return packages.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Please note that it may take additional time for your bank or payment provider to post the refund.
Original shipping costs are non-refundable.
Exchanges
We do not currently offer direct exchanges.
If you’d like a different item, please return your original purchase and place a new order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos so we can resolve the issue promptly.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card company or payment provider
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Reach out to us if the issue persists